• Ordering via WhatsApp is possible
  • Free delivery for orders over 60€
  • To switch to German, please click below
  • Open 24/7
  • Every order comes with a small gift!
  • Ordering via WhatsApp is possible
  • Free delivery for orders over 60€
  • To switch to German, please click below
  • Open 24/7
  • Every order comes with a small gift!

Privacy Policy

Data Controller:

Antwanette Bedrous

Matthias-Grünewald-Straße 5

76547 Sinzheim

Email: info@liwan-sharqi.com

Phone: +4917685961008

We appreciate your interest in our online shop. Protecting your privacy is essential to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. When you access a webpage, the web server automatically stores a so-called server log file, which includes the name of the requested file, your IP address, date and time of access, amount of data transferred, and the requesting provider (access data) and documents the access. This access data is exclusively analyzed to ensure the smooth operation of the site and to improve our offering. This serves to safeguard our predominant legitimate interests in a correct presentation of our offer, as required by Art. 6 Para. 1 S. 1 lit. f GDPR. All access data is deleted no later than seven days after the end of your visit to the site.

Hosting

The hosting and presentation services for the website are partly provided by our service providers as part of processing on our behalf. As far as nothing else is explained in this data protection declaration, all access data as well as all data collected in the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact the contact options described in this privacy policy.

2. Data Processing for Contract Processing and Contact

2.1 Data Processing for Contract Processing

For the purpose of processing the contract (including inquiries and processing of any existing warranty and warranty claims, as well as any statutory update obligations), we collect personal data if you voluntarily provide it to us as part of your order. Mandatory fields are marked as such because in these cases, we need the data to process the contract and cannot send the order without this information. You can see which data is collected from the respective input forms. For more information on the processing of your data, especially regarding the transfer to our service providers for the purpose of order, payment, and shipping processing, please refer to the following sections of this privacy policy. After the complete execution of the contract, your data will be restricted for further processing and deleted after the tax and commercial retention periods according to Art. 6 Para. 1 S. 1 lit. c GDPR, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permissible and about which we inform you in this declaration.

2.2 Customer Account

If you have given your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR by deciding to open a customer account, we will use your data to open a customer account and to store your data for further future orders on our website. You can delete your customer account at any time, and this can be done either by sending a message to the contact option described in this privacy policy or by using the function provided for this purpose in the customer account. After deleting your customer account, your data will be deleted unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permissible and about which we inform you in this declaration.

2.3 Contact

As part of customer communication, we collect personal data for the processing of your inquiries according to Art. 6 Para. 1 S. 1 lit. b GDPR if you voluntarily provide it to us when you contact us (e.g., via contact form or email). Mandatory fields are marked as such because in these cases, we need the data to process your contact and cannot process the contact without this information. You can see which data is collected from the respective input forms. After the complete processing of your inquiry, your data will be deleted, unless you have expressly consented to further use of your data according to Art. 6 Para. 1 S. 1 lit. a GDPR or we reserve the right to use data beyond this, which is legally permissible and about which we inform you in this declaration.

3. Data Processing for the Purpose of Shipping Handling

To fulfill the contract according to Art. 6 Para. 1 S. 1 lit. b GDPR, we will forward your data to the shipping service provider commissioned with the delivery if this is necessary for the delivery of ordered goods.

4. Data Processing for Payment Handling

In the processing of payments in our online shop, we work with these partners: technical service providers, credit institutions, payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we pass on the data necessary for the processing of the payment transaction to our technical service providers, who work for us as part of order processing, or to the commissioned credit institutions or to the selected payment service provider to the extent necessary for payment processing. This serves to fulfill the contract according to Art. 6 Para. 1 S. 1 lit. b GDPR. To some extent, the payment service providers collect the data required for processing the payment transaction themselves, e.g., on their own website or through a technical integration in the ordering process. In this respect, the privacy policy of the respective payment service provider applies. If you have any questions about our partners for payment processing and the basis of our cooperation with them, please contact the contact options described in this privacy policy.

4.2 Data Processing for the Purpose of Fraud Prevention and Optimization of Our Payment Processes

If necessary, we provide our service providers with additional data that they use together with the data necessary for processing the payment transaction as our processors for the purpose of fraud prevention and optimization of our payment processes (e.g., invoicing, processing of contested payments, support of accounting). This serves to safeguard our predominant legitimate interests in securing ourselves against fraud or in efficient payment management according to Art. 6 Para. 1 S. 1 lit. f GDPR.

5. Cookies and Other Technologies

General Information

To make your visit to our website attractive and to enable the use of certain functions, we use technologies, including so-called cookies, on various pages. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted after the end of the browser session, i.e., after closing your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

Privacy Protection on End Devices

When using our online offer, we use technologies that are absolutely necessary to provide the expressly desired telemedia service. The storage of information on your device or access to information already stored on your device does not require your consent to this extent. For functions that are not absolutely necessary, the storage of information on your device or access to information already stored on your device requires your consent. We would like to point out that, if you do not give your consent, some parts of the website may not be fully usable. Your consents given may remain valid until you change or reset the respective settings on your device.

Possibly Subsequent Data Processing via Cookies and Other Technologies

We use technologies that are absolutely necessary for the use of certain functions of our website (e.g., shopping cart function). Through these technologies, IP address, time of the visit, device, and browser information, as well as information about your use of our website (e.g., information about the content of the shopping cart) are collected and processed. This serves, within the scope of a weighing of interests, to safeguard our predominant legitimate interests in an optimized presentation of our offer according to Art. 6 Para. 1 S. 1 lit. f GDPR.

The cookie settings for your browser can be found at the following links:

Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™

Insofar as you have consented to the use of technologies according to Art. 6 Para. 1 S. 1 lit. a GDPR, you can revoke your consent at any time by sending a message to the contact option described in this privacy policy.

6. Contact Options and Your Rights

6.1 Your Rights

As a data subject, you have the following rights:

  • In accordance with Art. 15 GDPR, the right to obtain information about your personal data processed by us to the extent specified therein;
  • In accordance with Art. 16 GDPR, the right to request without delay the correction of incorrect or completion of your personal data stored by us;
  • In accordance with Art. 17 GDPR, the right to request the deletion of your personal data stored by us, provided that further processing

- to exercise the right to freedom of expression and information;

- to fulfill a legal obligation;

- for reasons of public interest, or

- to assert, exercise, or defend legal claims, is not required;

  • In accordance with Art. 18 GDPR, the right to request the restriction of the processing of your personal data, to the extent that

- the accuracy of the data is disputed by you;

- the processing is unlawful, but you refuse to delete it;

- we no longer need the data, but you need it to assert, exercise, or defend legal claims, or

- you have objected to the processing in accordance with Art. 21 GDPR;

  • In accordance with Art. 20 GDPR, the right to receive your personal data that you have provided us within a structured, common, and machine-readable format or to request the transmission to another person responsible;
  • In accordance with Art. 77 GDPR, the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority at your usual place of residence or work or at our company headquarters for this purpose.

Right of Objection

Insofar as we process personal data as explained above in order to safeguard our predominant legitimate interests within the scope of a weighing of interests, you may object to this processing with effect for the future. If the processing is carried out for the purposes of direct marketing, you can exercise this right at any time as described above. In the event that processing is carried out for other purposes, you are only entitled to object if there are reasons arising from your particular situation.

After you have exercised your right to object, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves the assertion, exercise, or defense of legal claims. This does not apply if the processing is for the purposes of direct marketing. In this case, we will not process your personal data for this purpose any further.

6.2 Contact Options

If you have any questions about the collection, processing, or use of your personal data, for information, correction, restriction, or deletion of data, as well as for revocation of granted consents or objection to a particular use of data, please contact us directly using the contact details in our legal notice.